If KPI’s work, why doesn’t my contract?
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If KPI’s work, why doesn’t my contract?

As published in The Mandarin October 29, 2024 by Kiah MD John Glenn  It’s de rigueur to run performance-based contracts. Deliver the agreed performance, get paid. Don’t meet the performance standard, get paid less. Should make sense, but does it? Do the job, get paid In a business-to-business (B2B) relationship, if a company delivers faster,…

Trusting the public sector: Can we learn from consultants?
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Trusting the public sector: Can we learn from consultants?

As published in The Mandarin, 6 December 2023 by Kiah MD John Glenn Trust in consultants would seem to be at an all-time low, given the integrity breaches over inappropriate use of confidential information, conflicts of interest, and even the sharing of online assessments. Yet they remain among the most capable and trusted advisers across…

How government can break free of the Big Four consulting firms
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How government can break free of the Big Four consulting firms

As published in The Mandarin November 7, 2023 by Kiah MD John Glenn I’m not against the ‘Big Four’ — they have things to offer. They just shouldn’t be offered everything. Setting aside the egregious behaviours of a few, the bigger problem is their extraordinary exclusionary access and influence. It has created an oligopoly across…

Closing the chasm – the gap between intent and outcome in the public sector
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Closing the chasm – the gap between intent and outcome in the public sector

As published in The Mandarin August 7, 2023 by Kiah MD John Glenn. Do you want another PowerPoint pack with more methodologies, another answer to someone else’s problem being squeezed into your space? Perhaps a dozen more hard-working and enthusiastic grads who just lack experience, sprinkled with revolving door contractors? Experts at what you do…

Deal-making isn’t a dirty word
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Deal-making isn’t a dirty word

Some years ago I did a Harvard program called “strategic deal-making for business”. I followed on with a master’s unit in strategy at Edinburgh Business School that focused on strategic deals. I started to talk about it with our, mostly, public sector clients. Almost all of them said they “don’t do deals” because they are…

Could avoiding project blowouts be a simple fix?
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Could avoiding project blowouts be a simple fix?

As published in the Mandarin March 11, 2022 There is an often-unspoken contributor to blowouts in government projects, costs and timelines (which often leads to further time and costs in disputes) and that is the public and private sectors general misunderstanding of each other’s view. The actual monetary impact of this struggle is unknown, but…